HELP & GUIDANCE
Questions,
answered.
Clear answers about products, private consultations, photo handling and purchasing.
What can the consultation help with?
Our care team can review your information and offer general guidance about which SkinVitaCare product or routine may fit your concern. It is not a diagnosis or prescription.
Is consultation required before purchase?
We recommend consulting us if you are unsure about the condition, product choice or suitability of an oral product.
Do I need to upload a photo?
No. A photo is optional. If included, it should be clear and well-lit but must not show your face, identifying information or intimate areas.
How is my consultation image protected?
The image is stored outside the publicly accessible website directory and used only to review and respond to your request.
How soon will SkinVitaCare respond?
We will respond as soon as our care team has reviewed your submission. This is not an emergency channel.
Can SkinVitaCare diagnose a fungal infection?
No. Several skin conditions can look similar, and only a qualified healthcare professional can diagnose one.
Can I use the cream, soap and capsules together?
Follow each product label and a clinician or pharmacist’s guidance. Check ingredients, warnings, health conditions and other medicines before oral use.
When should I contact a clinician?
Seek advice for severe pain, fever, pus, rapidly spreading redness, facial or eye involvement, pregnancy, diabetes, weakened immunity, scalp or nail symptoms, or a concern that persists or worsens.
How do delivery and returns work?
Delivery charges, estimates, return eligibility and refund timing will be shown during checkout and in your order information.
Where can I read the legal policies?
Use the footer links to read our Privacy Policy and Terms & Conditions.
Still unsure what you need?
Tell our care team about your concern before you buy.